You can track the shipment status in "Member Centre" in our webpage as well.

For our standard shipment, we will declare our regular shipment as a DVD and mark as GIFT for our buyer. Customs value is US$20 Also, we can help to declare any suggested customs value for our buyer. Not only we know well information of VAT varied to different country, but also our over 20 years e-commerce experience can help you to minimize the risk of customs problem. In most case, our buyer seldom to pay customs tax if purchasing from us.

However, customs duty is out of our control.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer responsibility. Please check with your country customs office to determine what these additional costs will be prior to bidding/buying.

1) Buyer must return the full package along with all gift and accessories. The returned game(s) must be sealed and re-saleable. Shipping and handling fees are not refundable.
2) We will accept returns of the item(s) within 30 days, from the date of purchase for incorrect or damaged merchandise item(s) only.
3) Refund for Brand New, Unopened and resalable Condition ONLY. Opened item can be exchanged for the identical item but cannot be returned for a refund. Shipping cost is not refundable. Buyer pays return shipping.

Refunds

• No refunds will be accepted after shipment be dispatched.
   

Defective Item

• An item that was discovered to be defective upon receipt can be replaced with the same model only. You may also return a defective item for exchange.
   

Digtial Goods

• All Digital Goods are non-refundable

• For DLC redeeming (if any), buyer has to use a PSN/ XBOX LIVE/ NINTENDO account corresponding to the version of the game to redeem.

  # DLC is just a bonus content of the game. WE HAVE NO RESPONSIBILITY IF ANY PROBLEM ARISE DURING REDEMPTION. But we are willing to teach our buyer to register related account to redeem it.
   

Damaged/ Loss Items

• All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged or loss in transit, please contact us immediately. We must be informed of all shipping related claims within 2 business day after the date of receipt. We do not issue refunds for returns of damaged or loss merchandise. However, we can help to claim compensation for you from related logistics party. For full protection, we strongly recommend you to buy insurance for you shipment.
   
• Maximum compensation for non-insured HK local courier shipment is US$100
   
• Maximum compensation for non-insured Internsation registered airmail shipment is US$40
   
• Maximum compensation for non-insured EMS/ DHL/ FeDex shipment is US$100
   
• It generally takes about 2-3 weeks to process a compensation.
   

Return Shipping

• Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.
   
• If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
   
• Please note that unauthorized returns may be refused or disregarded.
   
• No compensation for shipping costs will be provided for other methods of shipment such as registered Air Mail or EMS Speedpost.
   
• These damaged/defective items must be returned to us securely packaged and wrapped.
   
• After we received the product, we will examine and test the defective item(s).
   
• If the package was returned by a shipment method other than regular Air Mail, we reserves the right to decide on the amount of shipping refund provided based on the cost of a regular Air Mail shipment. Please note that for all returned products, we will verify the condition before sending out a replacement or authorizing a refund.
   
• It generally takes about 2-3 weeks to process a return.
   
• We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.

Replacement

• We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise.
   
• To receive a replacement more quickly, you may need to keep all the packaging and report the damage to your local post office. And you will get and have to send the proof of damage to us.

We accept cancellation of order transaction ONLY before order be confirmed. After the shipment be dispatched, neither cancellation nor modification of order transaction is unlikely.

Q: Is there any discount or promotion available?

A: As most of our products are already offered at very competitive prices close to cost, the online prices are already the best deals. However, we regularly introduce different limited-time offers each week, so please stay tuned for updates.

Q: Which MTR stations are eligible for the subway station pickup service?

A: We apologize for any inconvenience, but currently, we only provide face-to-face pickup service at Sham Shui Po MTR station. The service hours are from 12:30 pm to 2:30 pm and 5:30 pm to 7:30 pm. However, we also offer various other pickup options, including express delivery, post office pickup, in-store pickup, and convenience store pickup, ensuring there is a method that suits your needs.

Q: Can I come directly to your physical store to make a purchase?

A: Our physical store operates independently from our online shop. Only items marked as "available in-store" can be purchased directly at our physical store. For other items, we recommend checking the stock availability at the store in advance.

Q: Can I pay with cash for my purchase?

A: We apologize, but we require payment in advance before preparing your order for pickup at the store or shipping it to you. For pre-ordered items, we also need to receive the full payment before reserving a slot for you.