Terms, Conditions and Disclaimer

Shopping Terms and Conditions


  1. In addition to the prices marked on the product pages of our store, there may also be discounts based on promotional activities and membership levels.
  2. The price of the product purchased by the user is subject to the final price on the payment interface. The user promises to fully understand and approve the price of the product before payment. If the product purchased by the customer is out of stock, the user has the right to cancel the order, and the store can also cancel the order in whole or in part and refund the amount pre-paid by the user.
  3. Our store does not assume any legal obligations and responsibilities caused by the failure to complete the transaction due to lack of stock.
  4. Products marked by our store as originating from places outside Hong Kong (parallel imported goods) or products that cannot be directly used in the Hong Kong region due to voltage and plug issues are only for customers outside Hong Kong. If customers use it in areas where it cannot be directly used, they bear the responsibility.

Limitation of Liability

  1. All product-related risks are the responsibility of the customer, the factory, or the manufacturer. As a retailer, our company will not assume (including but not limited to) the responsibility for improper use of products, product damage, accidental injuries and losses caused by damage.
  2. We will strive to ensure that the product prices, information, and sizes listed on the online store are correct. Once an error or omission occurs, the company will take reasonable measures to correct it as soon as possible.
  3. We reserve the right to change the price of the product without further notice.
  4. We can decide whether to accept all orders based on inventory supply. For any unforeseeable reasons or any other reasons beyond our control, we will reserve the absolute right to take any feasible action including canceling activities or orders. However, our company does not promise that there are no defects (no errors) in the service or online store. If you find any errors or omissions, please inform us via email or online customer service.
  5. Our company reserves the right to change, revise, replace, suspend or delete the information or offers on the website or as part of the service from time to time without prior notice.
  6. Our company does not assume any responsibility for any import restrictions and other issues of non-local orders. Non-local order import restrictions and other issues will be borne by the customer. If there is any loss, the company reserves the right to recover.

Maintenance and Replacement Guarantee

  1. Under normal circumstances, we do not accept product returns or order cancellations.
  2. All Hong Kong stock electronic products are the responsibility of the relevant Hong Kong agents. Our company is a retailer, and the content and process of the guarantee are determined by the brand merchant or agent. The details of the warranty are subject to the information announced by the relevant factory.
  3. Products marked by the store as originating from places outside Hong Kong (parallel imported goods) do not have any warranty, we only provide 7-day after-sales follow-up service.
  4. If the ordered or pre-ordered product is out of stock, the customer can replace it with other products of the same value or refund.
  5. All video games product are no warranty. 
  6. For purchased Hong Kong stock electronic products, if it is confirmed after testing that there are factory defects, customers need to contact us within seven days, and must show a valid invoice, receipt, and unwritten or unregistered warranty. The goods for replacement or refund may be tested by the agent to confirm that the product quality does not meet the production standards. The company has the right to ask customers to go to the designated agent’s repair center to test the product. The product must be fully packaged, without any damage and scratch marks, and prove that there is no human damage.
  7. Customers must return the gifts given at the time of purchase together, otherwise, we will need to deduct the value of the gift.

Oversea Delivery Service

When customers use our cross-border delivery service, as a customer, they agree that the following terms and conditions apply:

  1. Inspection Right Any government department has the right to open and inspect the shipment without prior notice. We will not be responsible for any losses caused by any delays due to the above inspection.
  2. Delivery Method We will try our best to ship according to the delivery method chosen by the customer, but due to sudden logistics situations, we may adjust the logistics service provider and change to the most suitable delivery method.
  3. Customs Clearance Customers appoint us as their sole agent for customs clearance and delivery of goods through customs. If the customer uses or entrusts a third party to complete or entrust a third party’s freight or consolidation service, the customer will arrange customs declaration and clearance with the third party. We will do our best to assist customers in handling customs clearance and other procedures, but customers need to bear the risk and cost themselves. If the customs authorities require additional information or documents for the confirmation of import/export declaration, including but not limited to: identity documents, addresses, etc., the customer has the responsibility to provide them in time and bear the cost themselves. If the customs clearance fails due to the untimely or incomplete provision of customs clearance information by the customer, the return shipping fee, tariffs, other fees, and related responsibilities will be borne by the customer. The shipping fee of the online store will be calculated based on the actual weight or volumetric weight of the goods, whichever is higher. We reserve the right to re-weigh and measure any shipment to confirm the result of its shipping fee calculation. Customers always bear the primary responsibility for all costs. In the case of payment by the recipient or a third party, the customer should pay us all the shipping fees, tariffs, and other fees that the recipient or the third party should pay but have not paid.

Refund or Cancel Order

Orders that have been implemented and paid for are not cancellable or refundable.
Except for the above replacement guarantee, all sold products are non-refundable.
Products have price volatility, and the selling price is based on the moment of the order. If there is a price adjustment or promotion afterwards, the difference cannot be refunded.
If the customer makes a mistake in transfer, the excess amount can only be converted into points for use next time shopping. If the customer insists on a refund, due to administrative costs, a $50 administrative fee will be charged each time. It is recommended that customers see clearly the amount of transfer before using the transfer.
For orders that choose to pick up at our physical store or face trade at MTR station, only 14 working days will be reserved after the pick-up notice is issued. If the goods are not picked up after the deadline, they will be considered as a slap order and will not receive any refund and compensation.


Personal Data (Privacy) Ordinance - Personal Data Privacy Policy


This policy statement is made in accordance with the Personal Data (Privacy) Ordinance - Chapter 486 of 1995 (“Ordinance”) of the Hong Kong Special Administrative Region, to provide information on the responsibilities and policies of Buy Game 2.com (“the Company”).

Although this policy specifically lists the responsibilities that the company should bear under the laws of the Hong Kong Special Administrative Region, the company believes that the principles of protecting personal data in the ordinance are the same as those in laws around the world. Therefore, under feasible circumstances, the company will implement these principles and procedures established here around the world.

When the company’s operations are subject to privacy laws outside the Hong Kong Special Administrative Region, this policy will be implemented under feasible and compliant circumstances.

The term “personal data” in this policy includes the meaning interpreted by the ordinance.

Company Policy

The company complies with the responsibilities and requirements of the ordinance, and its subordinates, management, and employees must always keep all personal data collected and/or stored and/or transmitted and/or used by the company (or on behalf of the company) confidential and properly stored.

The company ensures that all personal data collected and/or stored and/or transmitted and/or used must be processed in accordance with the responsibilities and requirements stipulated in the ordinance.

If an individual legally requests to obtain and/or correct the personal data held by the company about him/her, the company will provide and/or correct the above-mentioned data in accordance with the time limit and method stipulated in the ordinance.

Personal Data Storage

The company will destroy the personal data it holds in accordance with its internal storage policy. This policy states:

Personal data will be stored until it reaches the original purpose of collecting the above-mentioned data, or directly related to the purpose, unless the above-mentioned personal data must be stored in accordance with any applicable regulations or contract provisions; and According to the above criteria and the company’s internal procedures, personal data will be cleaned in the company’s electronic, manual, and other storage systems after a specified storage period.

Disclosure of Personal Data

All personal data held by the company will be kept confidential, but the company can disclose such data to the following persons when it needs to disclose such data to achieve the purpose of collecting such data, or directly related to it:

Any person representing the company, or affiliated with the company, to achieve the purpose of providing such data, or directly related to it; Any other person or company that has a responsibility to keep the above-mentioned data confidential for the company, and that person or company has a legal right to access the data; and Any necessary financial institutions, fee or credit


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# Subject to change without further notice. We also reserve the right of final interpretation of the above terms

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